As we rapidly approach Christmas and the year’s end, Farsight has taken minute or two to reflect on 2020 and look ahead to next year. It is safe to say that looking back at 2020 it has been a most challenging year for businesses across the UK and beyond across many areas – not least their security.
The chaos caused by the global COVID-19 pandemic has had a direct impact on the security of many businesses with a stark increase in crime being reported across a range of industry sectors. Industrial estates, construction sites, empty properties, schools and car dealerships, amongst many others, have been blighted in a surge in burglaries, anti-social behaviour and criminal damage. Vehicle thefts have also continued to increase across the UK and in particular, a spike in car parts theft attempts including catalytic converters and LED headlights, fuelled largely by the disruption of after market supply chains during lockdown and an increase in black market car parts values.
As a leading remote security monitoring service provider, Farsight has remained ‘committed to vigilance’ on the security frontline throughout this unprecedented and challenging year. We are very proud of the Farsight team who have worked so hard to give peace of mind to thousands of our clients in protecting their premises, assets and people – preventing a great many incidents from progressing further.
Testament to the Farsight team’s dedication and ‘true grit’ in the face of so many challenges has been demonstrated by the fact that between Jan – Dec 2020 the Farsight CCTV operators issued a whopping 119,901 audio deterrent warnings and escalated 9,950 incidents to blue light services and keyholders.
We have received so many wonderful comments and reviews from our clients about the difference Farsight has made to their security provision and the peace of mind our high service levels have delivered- for which the team here are very appreciative. In turn, we offer our gratitude to the emergency services across the country for their quick response to our alarm response escalations.
Our in-house technical team has also worked hard to continually improve our CCTV and alarm monitoring services provision capabilities, working alongside our key security technology, software and equipment partners.
Advancements include the streamlining of our internal processes ensuring the Farsight site commissioning process remains second to none; ensuring that our inhouse communications platform – YourSight continues to provide a ‘best in class’ two way communication with our clients and installers – allowing up to the minute transparency on both faults and incidents; overcoming the end of life of Adobe Flash and of course helping our clients to be ready for the looming PSTN switchover so their alarm signalling systems are future proofed for efficient alarm monitoring.
Farsight awarded ‘Best Security Services Provider 2020 – UK’
The Farsight team is delighted to be awarded ‘Best Security Services Provider 2020 -UK’ by Corporate Vision Magazine as part of their Small Business Awards 2020.
Looking ahead to 2021
As we look forward to a positive start to 2021, we have many things we will be sharing with you about new services, the rollout of our new installer partnership programme and so much more.
There is a lot happening within alarm signalling next year too, which will keep installers and security managers busy ahead of the looming PSTN switchover to ensure their systems are future proofed. Our alarm signalling partners CSL and BT Redcare have some great next generation alarm signalling solutions to keep your systems fully optimised and monitored.
We are incredibly excited about the rollout of ECHO in the New Year too – which is the alarm industry’s response to the NPCC’s desire to speed up the police response to verified alarm activations through use of digital automated alarm transmission technology. In readiness for ECHO, as a leading Alarm Receiving Centre (ARC), Farsight has achieved its Cyber Essentials certification, which we are immensely proud of.
In the meantime, we take this opportunity to wish all of our clients, partners and suppliers a safe and blessed Christmas and New Year…
Additional Reading: Keeping your security optimised this Winter
If you would like to find out more about how Farsight’s remote monitoring services can help protect your premises, assets and people – please call the team on 0845 371 0101 or drop us an email here: contact us.
We have also published a guide to optimising your security this Winter which may help…Winter Security Tips from Farsight
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