As a leading CCTV monitoring station in the UK, what our clients think of us is very important to us. Farsight operate 24/7 365 to give peace of mind to our clients and the sites that we monitor that they are protected by an experienced and highly trained team of proactive security professionals.
Our team were ‘over the moon’ to receive these kind words from one such client this week…
“A quick note to say how helpful your call handlers have been tonight and last night. We’ve had a number of incidents near the farm house this week and I have called your guys the last couple of nights to request extra vigilance on the site. Both times the individuals have been very helpful and efficient. Please pass on our thanks to the team…”
This client contacted our team following to a spate of security incidents occurring in their local area, specifically targeting this particular rural community, and we pride ourselves in being proactive when it some to providing extra vigilance at times of high risk, whenever or wherever these risks escalate to ensure maximum protection. Often, thieves will work an area and even come back to the same area again within a short space of time – after scoping security measures in place and ‘spotting’ what they want to make off with when they come back.
Rural crime surge trend continues to blight farmers and rural communities
Especially within rural communities, making neighbours aware of unusual activity or any confirmed incidents in the area can help massively in proactively to defending against these instances from a security perspective. Farsight value this type of proactive communication from our clients and we regularly receive these types of ‘extra vigilance’ alerts – which allow us to put our operators on high alert for specific high risk locations when it counts.
Looking at the rural crime trends in particular which are at an eight year high, the NFU reported in 2020 that 59% of farmers surveyed feel that rural crime in their area has increased during the past year. We have also seen a surge in rural crimes in 2021 post-lockdown and published an article outlining the key trends: ‘Rural crime surge targeting farms continues in 2021.’
The importance of ‘Communication’ in optimising remote security monitoring
Two way communication between a CCTV monitored site and the Farsight operations team is so important, and we work hard to ensure that we lead the way in open communication between our clients and our operators. It’s not only about alerting to us to high risk sites following suspicious activity being seen at or near a site or even after an local incident has been reported, being kept in the loop about the effectiveness of your security measures in the day to day is also crucial.
For example being informed about incidents and faults that can affect the efficiency of your security are essential too. Farsight operates a market leading communication portal to ensure our clients are kept up-to-date. YourSight, our proprietary communication platform does just that – keeps our clients in the know about what is happening at their sites in terms of incidents and faults.
Staying in touch with customers is important to all businesses but for ours, possibly even more so. That’s why we invested in developing the bespoke YourSight platform. It means we can keep our communications with customers and installers streamlined – sending them the messages that they really need to know about to keep their remote monitoring security systems optimised for effective remote monitoring to protect their business assets, premises and people.
This video, as part of our animated service explainer video series, shows just how YourSight works and keeps our customers’ in the loop on their security systems including faults and incidents, so that they can proactively maintain and optimise their security.
Customer reviews about Farsight CCTV Monitoring
As the UK’s Best Security Services Provider in 2020, we value what our customers think of us and work hard to maintain our position in leading the way in remote security monitoring in the UK. Here’s what some of our clients say about what we do in the customer reviews about about Farsight CCTV monitoring …
If you are fed up with being kept in the dark on what is happening with your site security, or you would like to find out more about how working with Farsight can give you the peace of mind that ‘what’s yours’ is protected, our specialist remote monitoring team would love to help optimise your security. You can contact us using the form below or request a call back here.