Security providers need to be licensed and certified.
Quite right too – no one should entrust their security to a company that can’t meet minimum standards of performance. But who wants minimum standards? When your security is at stake, you want excellent standards. That’s exactly what we offer here at Farsight Security Services.
Speed of response
The key figure for a remote video monitoring station is speed of response – you will want alarms answered rapidly to reduce the risk and impact to a site. At Farsight, our speed of response performance is exceptional as the figures below show:
We answer our phone calls within an average of 4 seconds.
(Industry average is around 20 to 30 seconds)
In 2023, we contacted emergency services 478 times to keep properties safe.
The first alarm receiving centre to become BS9518 compliant.
out of 5
Farsight provide security to 3 of the top 5 retail companies.
out of 20
We provide security to 16 of the 20 largest car dealerships in the UK.
BS8418 Remote Monitoring Station
In 2005 we became the first remote CCTV monitoring station in the UK to become BS8418-compliant. We’ve not stopped setting the standard since and today most insurers insist on a BS8418-approved station.
A Category II Alarm Receiving Centre
We are also a Category II Alarm Receiving Centre, accredited by the British Standards Institution. There are only two categories and Category II is the higher grade with the tougher standards.
BS 8484:2016 – Provision of lone worker services.
Our compliance with BS 8484:2016 codes of practice enables Farsight to access the highest level of police response with a Unique Reference Number (URN), giving us direct communication with police control rooms without the need for a 999 call, allowing the fastest possible response – a crucial element to protecting lone workers should an incident arise.
The British Standard comprises of several lone worker safety service provision Codes of Practice which include not only the response se
Twice-yearly inspections
Representatives from the British Standards Institution (BSI) and the Security Systems and Alarms Inspection Board (SSAIB) each visit twice a year to inspect our systems and our performance. If they’re not satisfied with what they find, they can withdraw our accreditations.
| Our standards at a glance | |
|---|---|
| BSI British Standards Institution |
Category II Alarm Receiving Centre
Quality management certified to ISO9001:2000 BS7858:2006 (security screening of individuals employed in a security environment) BS5979:2007 (remote centres receiving signals from security systems) |
| SSAIB Security Systems and Alarms Inspection Board |
BS8418:2010 (installation and remote monitoring of detector-activated CCTV systems)
BS5979:2007 (remote centres receiving signals from security systems) |
| SIA Security Industry Authority |
All operational staff licensed or in the process of being licensed |
Cyber Essentials Plus Certified
Farsight is Cyber Essentials Plus certified, which underlines our ongoing commitment to cyber security. This certification provides an assurance framework that is evaluated across five main technical controls:
- Internet gateways and Boundary firewalls
- Secure configuration
- Access control
- Malware protection
- Patch management
Read more about Farsight’s Cyber Essentials Certification here
Technical support for installers
Our experienced and highly trained IT team has the skills and resources to help any installer set up a security system with remote monitoring.
Reporting
We believe our clients have a right to know how our market leading monitoring systems are performing. That’s why we’ve developed a detailed, yet user-friendly, reporting facility. Clients can receive regular and comprehensive reports detailing the number and times of alarms, the cameras from which the alerts were generated and even the number of audio announcements made.
All of the above highlights how seriously we take meeting and exceeding industry standards, along with providing the very best customer services – with transparency and efficiency a priority.
