The Observatory

The Observatory is the largest purpose-built alarm receiving centre and remote monitoring station in Europe.

The Farsight Observatory is the centre of our remote monitoring operation for clients of all shapes and sizes across the UK. Because it’s so integral to the job we do, we invest a lot in ensuring the Observatory is at the cutting edge of industry technology, whilst also making it a functional and pleasant environment for our team of security operators.

Discover what an alarm receiving centre is, why it needs to be secure and how the high-tech Observatory impacts on how we remotely monitor sites:

What is an alarm receiving centre and remote monitoring station?

An alarm receiving centre and remote monitoring station is a building where security operators receive data, signals and alarms from security systems all over the UK.

Security operators at the station can view CCTV footage, issue audio warnings to sites and remotely manage building facilities (for example, opening gates to verified visitors via access control).

What is in the Observatory?

The Observatory is equipped with all the technology our team needs to be able to remotely monitor security systems at our client’s sites. That means the Observatory has:

  • An operator node per operator: Each operator has a set of monitors to view footage on. This allows them to focus on the sites they are monitoring; hugely improving alarm response speed and the operator’s ability to identify threats.
  • Up to ten operators working at once: With up to ten operators being able to monitor incoming alarms 24/7, 365 days a year, there is always someone ready to swiftly react to an incident. All of our security operators at the Observatory are vetted to BS 7858:2006 and have public space CCTV training and public space CCTV SIA licences.
  • LED lighting: Lighting is a surprisingly important factor for alarm receiving centres. At the Observatory, the LED lighting, careful placement of lights and covered windows ensures that there is no glare on monitor screens, which would risk the operator missing crucial footage. In addition, the covered windows also prevent individuals from looking into the Observatory and viewing secure footage.
  • Specialist Software: Bespoke software at our alarm receiving and remote monitoring station allows security operators to monitor the signals from a wide range of major manufacturer’s equipment. The operators do not need to juggle different types of software. Instead they focus on efficiently answering alarms via one interface.

Is the Observatory secure?

With access control, a secure perimeter with security fencing, Category II Alarm Receiving Centre status, protected windows and it’s own interior and exterior CCTV systems, the Observatory is fully protected by extensive security measures.

You can find out more about the security standards our remote security station and alarm receiving centre complies with here.

How does this all make the alarm receiving centre and remote monitoring station a leader in its field?

The extensive security of the Observatory is rarely matched by any of our competitors. Along with our innovative approach to security and continual investments, Farsight Security Services is at the forefront of the industry.

The Observatory is home to all of our professional security operations – find out more about the remote monitoring security services we provide.