The Farsight guide on connecting a site to our remote monitoring station, specifically for security systems engineers.
Commissioning a new site and connecting to a remote video monitoring and alarm receiving centre can be a daunting process, even for the most experienced CCTV engineer. We’ve worked hard to develop a straightforward and stress-free connection process.
Here’s a breakdown of how the commissioning process works, here at Farsight:
1. There’s no need to make any appointments
It’s important that security engineers can keep to a flexible timetable, to deal with faults and issues as they crop up. That’s why we don’t hold them to a set time and date to connect a site to us.
So, start the process from point two whenever works best for you – as long as it’s during business hours (Monday to Friday 08:30 to 16:30), when our team of highly trained individuals who manage connecting new sites are available.
2. Form completion
Start by completing and sending us the following forms, which provide us with vital information about the systems and site:
- End User Remote Site Questionnaire
- Installer Remote Site Questionnaire
The forms are easily downloaded directly from the links above and can be either emailed or faxed to us. Alternatively, engineers can fill out an online version that can be sent back directly.
Please send these completed forms to us at least 24 hours before you arrive onsite for the commissioning process.
3. Connecting in ten minutes flat
We work efficiently and can connect sites within 10 minutes.
On top of that we always prioritise engineers who are on site.
Once we have received the required information, our operational team will set-up the site on our software, at the latest by the next working day. When we have input the data on our system, we will send you the information you need to set up the alarms so our alarm servers receive them.
4. Get in touch for free technical support
If you encounter a problem or simply have a couple of questions whilst commissioning a site, talk to a Farsight expert who can deal with your query.
We always aim to have the same member of Farsight’s technical support team deal with your enquiries. That way you can feel reassured that they will know the situation – saving you time in repeating yourself.
Going to a manufacturer for assistance can be a lengthy, and sometimes costly, process. Instead, we’ve developed an option that cuts out the need for a manufacturer’s support team or helpdesk: with time, effort and expertise we have developed crib sheets that take you through the connection process for major security devices.
Engineers simply need to call the Farsight team on 0845 371 0101 and request assistance with the device they are installing.
5. Walk test
Please call us on 0845 371 0101 when the system is ready for a full engineer’s walk test. To complete the walk test, an on-site engineer will need to walk around the site, to see if our operators at Farsight receive all expected alarms and see the engineer via each of the cameras.
Testing of audio equipment is also completed during each walk test.
A walk test, as part of the commissioning process, can be carried out without prior notification between Monday and Friday, 9am to 5pm. If you would like to complete a walk test outside of these times, you will need to arrange a time with Farsight in advance.
7. Ask the customer
Before leaving a site grab the opportunity to check the customer is happy with the system and understands the role we – at Farsight – will play as their remote monitoring station.
Upon request, every engineer commissioning a site with us will be provided with CCTV signs.
The yellow and black signs are a legal requirement and must be put in a visible position on site. However, our signs are designed to also purposefully deter intruders from the premises.
8. Soak test
Once we have received all the required information and when the above procedures have been carried out, each site will be subject to a 14 day soak test period. The soak test is when we evaluate the performance and conditions of a site, helping us to determine if we are able to provide an effective remote monitoring service.
When we commence a soak test at a site we treat that site as being a live site (i.e answer all alarms, carry out patrols etc) in the same manner as our established sites.
You can find out more about the process of remote monitoring in our video: What is Remote CCTV Monitoring?
Upon completion of the soak test we provide a report on the performance of the site that will include:
- First and second week’s alarm report
- Lighting report – usually completed on the first night of the test period
- Walk test report
- Images from the cameras and presets
Any faults found with the system during the soak test will be forwarded to the engineer through our usual procedures.
By judging the above information we then decide whether the site has passed or failed the soak test period.
If the site passes the test we then issue a Commissioning Certificate.
If the site fails the test we will advise and work with the engineer to remedy any unacceptable faults.
Once the commissioning process is complete, engineers need to stay up-to-date with the health of the security system that they installed. That’s why we developed the intelligent, market-leading YourSight platform, which every engineer who commissions a site with us gets free access to.
The in-depth system tracks all site faults. Engineers will be able to see, at a glance, which sites they are responsible for and if those sites have a problem. This system can be accessed 24 hours a day, and allows engineers to add notes to a fault to keep Farsight up-to-date. On top of that, when a problem has been fixed, engineers can resolve a fault on the system that will signal to Farsight that they need to double check everything is up and running again.
Security engineers can always call us to discuss any faults with our experienced fault manager or any member of our dedicated team on 0845 371 0101.
If you have any problems please do not hesitate to contact Farsight’s control room at any time by calling 0845 371 0101