Here at Farsight we’re dedicated to staying at the cutting-edge of remote monitoring – and that means we always keep up to date with our monitoring software.
At our central station we use a specialist platform that allows us to remotely connect to sites and our operators to monitor their security systems. Evidently, this software is pivotal to the service we provide to both security installers and clients.
With this in mind, our central station has recently upgraded to the latest SureView Immix CS platform – also known as ‘Immix Cloud’
The benefits of the upgrade to the latest Immix CS platform
In upgrading our software there are several benefits for both clients and installers. The new software provides:
- access to the Immix app for viewing of live cameras, ‘push notification’ of critical events and the Immix web portal via a smartphone or tablet
- the ability to upload sites in bulk during the commissioning process, saving installers a significant amount of time
- compatibility with the vast majority of security systems available on today’s market
That means installers and clients are able to view live cameras whilst on the move, speed up the commissioning process for large sites and connect with ease regardless of the hardware being installed.
The upgrade in detail
Malcolm O’Shea-Barnes, senior operations manager at Farsight, explains “the upgrade to the latest SureView Immix CS platform has a fantastic range of benefits for our clients and installers, as well for the operators at Farsight.
“Our operators are now able to work even more efficiently. One of the biggest benefits is the browser-based interface that makes it easier for them to administer updates. Previously these updates had to be applied on a machine-by-machine basis, now they can be applied globally.
“This also makes the machines more stable. No client software runs on the PCs at our central station, making them less susceptible to ‘freezing’. This allows Farsight operators to work without disruption, processing alarms faster than ever.
“At Farsight we’re dedicated to innovation. Staying ahead of developments in remote monitoring software ensures we provide the very best security and customer service. For example, due to this upgrade we can now monitor the vast majority of equipment available in the current market – that means installers can now come to us for any type of site, making the connection process even more efficient.”
The upgrade is also an important development for the future of Farsight. With the remote monitoring station making exciting developments to its fault tracking platform, YourSight, the Immix upgrade will allow Farsight to utilise the open API to enhance the tracker further.
Martin Finder, sales director at SureView Systems, added, “I’m delighted that Farsight chose to upgrade to Immix Cloud (CS). Thanks to the ‘best in class’ large integration base of Immix, it has enabled Farsight to offer their services to the widest possible marketplace of new and installed CCTV systems. With its unique ability to scale as the monitoring centre grows, Immix Cloud will be a key component in ensuring the continued success of Farsight”