Do you get undivided attention from your CCTV monitoring company…

cctv monitoring station


Detecting intruders who enter business sites and deterring these incidents from progressing is not always easy, even for trained security professionals.  Most intruders do everything they can to avoid being seen – that’s why choosing the right remote CCTV monitoring company to partner is essential to give the peace of mind that they are giving your site their undivided attention.

Ultimately, all monitoring stations have the same aim, but HOW they do it it important to understand.

The image that many people conjure up when they think about how CCTV cameras are monitored by remote monitoring stations seems to involve an operator watching footage of loads of sites on multiple screens, all at the same time.

Indeed, when scanning the internet – company homepages and social media posts etc.  looking for images of HOW the majority of remote CCTV monitoring service providers out there operate, the general picture is something like this image below:

cctv surveillance

Indeed, many remote CCTV monitoring stations still operate like this, but here at Farsight we do things differently.  We believe that ‘operator overload’ from observing too many screens and sites at the same time isn’t the most efficient way of monitoring our clients’ sites.

Those of you who have tried and failed to find all the characters in the ‘Where’s Wally’ books will appreciate how it is so difficult to find something specific when there is simply too much going on around it.

Farsight’s team respond to thousands of event activated alarms every day (&night).  As an experienced and highly trained team of alarm & CCTV operators working from our state-of-the-art Observatory, they don’t miss much!

A crucial factor that sets Farsight apart is the HOW our CCTV operators monitor incidents…

Farsight CCTV operators focus on one incident at a time.

Once an event activated alarm is received by Farsight’s operational centre, our remote monitoring team check footage from each alarm – one clip at a time, as well as accessing live footage as needed. This is done on one dedicated incident monitoring screen in front of highly trained CCTV operator so each incident is given our undivided attention to identify a security threat and act quickly.

Each CCTV operator has a further two monitors which are for admin/communication and interface with our powerful YourSight fault reporting and communication software platform.

CCTV operator at Farsight


Farsight is a leading UK CCTV monitoring company operating out of Europe’s largest purpose built remote monitoring centre – the Farsight Observatory. We ensure that each and every alarm is looked at by a real person – a highly experienced and qualified CCTV security operator – one incident per screen per operator and not much gets passed our eagle-eyed team.

In fact, Farsight leads the industry in our operator to alarm ratio, our operations team works across three shifts in every 24-hour period, 365 days a year, each manned by a highly trained team of ‘eagle eyed’ CCTV monitoring specialists.

Spot the intruder

Each CCTV monitoring company works differently, but here at Farsight our CCTV operators only respond to one incident at a time, giving our clients their ‘undivided attention’. Each incident needs laser focus to make sure the smallest detail is not missed.

To demonstrate the importance of noticing the small details with undivided attention when responding to a CCTV alarm activation, the real incident below shows an intruder on this commercial site. Can you see where he is?

Farsight spot the intruder

Found him? If not, you see where he is here in our news article:  Spot The Intruder #3

Want to know more about how Farsight can protect your business site with our undivided attention?

Want to work with a leading CCTV monitoring company to give you complete peace of mind that your security is in safe hands? Our remote monitoring experts are on hand to answer your queries and tell you about our cost effective remote monitoring packages, simply complete the contact form below. Alternatively, feel free to give us a no obligation call on 0845 371 0101 or you can request a call back.


You may also be interested in reading these articles from our blog to help your business security:

Is it time to rethink your business security
20 simple ways to improve your business security
Where to position security cameras in your business
Why lighting can make all the difference
Why do you need remote monitoring services

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